1. Quality Assurance In Clinical Laboratories
2. Specimens’ Stages: Preanalytical, Analytical, Postanalytical
3. Quality Control (QC) In Clinical Laboratory
4. Writing Policies/Procedures (SOPs / IPPs)
5. Quality Management Program for Clinical Laboratories
6. Implementing a Document Control Program In Your Laboratory
7. Training Checklists Vs. Competency
8. Introduction to CAP Accreditation
9. External Quality Program-Proficiency Testing (PT)
10. Maintenance In Clinical Laboratories
11. Panic (Critical Values)
12. LIS (Lab Information System)
13. Quality of Water
14. Specimens And Records Retention
15. Verification / Validation for Qualitative Instruments / Methods / Tests
16. Verification / Validation for Quantitative Instruments / Methods / Tests
17. POCT (Point of Care Testing) Program
18. Quality Indicators (Key Performance Indicators)
19. CAP Calibration Verification & Linearity (CVLs) Surveys
20. Equipment / Instruments Performance Qualification / Validation / Verification
21. CAP Inspection Stages (Before, During, & At The End Of The Inspection)
22. How To Be CAP Ready Every Day In Your Laboratory
23. How To Become An Excellent CAP Inspector
24. The Most Common CAP Inspections Deficiencies (Citations) & How To Avoid Them
25. Individualized Quality Control Plan (IQCP)
26. Introduction To Safety In Clinical Laboratories
27. Effective Leadership Skills
28. Effective Communication Skills
29. How to Provide Exceptional Customer Service?